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Reach the customers who read but never pick up.
It answers and follows up in chat, on WhatsApp, with the same knowledge and rules as your calls, on one contact history.
One customer, a call and a chat, one journey.
The AI picks the channel at every step, from what that lead answered before.
First contact: a call — Every new lead is called within seconds inside your calling hours, in their language.
Follow-up: whichever they answer — A missed call becomes a chat message. A reply becomes a call at the hour they asked for.
Booked: confirmed in chat — The time, the place and a link — sent the moment they agree.
Closed: one history — Every call and chat on one contact, so the hand-over has the whole story.
Whichever they read, whenever they read it.
The third of the journey's three principles: the channel follows the lead, not the list.
One agent on every channel — Same knowledge, same rules on a call and in a chat. One answer, however they ask.
Listens as well as reads — A voice note is understood like a typed message, and answered in the chat.
Stop on one, stop on both — Ask to stop on either channel and the whole journey stops.
Frequently asked questions
Which channels does it use?
Phone calls and chat on WhatsApp, both ways. The AI picks between them at every step of a customer's journey.
How does it choose the channel?
From what that lead answered before. Missed calls turn into messages; a reply turns into a call at the hour they asked for.
Is it the same agent on both?
Yes — same instructions, same rules. Only phone-only steps, like transferring a call, are left out of chats.
Can it understand voice notes?
Yes. A voice note is understood like a typed message and answered in the chat.
What do I need to get started?
For calls, a number from us or your own. For chat, your WhatsApp Business account, connected once.